A. LEADERSHIP- Making the Tough Decisions & Setting the Example
 The 7 Principles of Inspirational Leadership. . . Shackleton as your role model.
 Building teamwork. . . Gaining commitment, not just compliance.
 Don't just lead your horses to water. . . Feed them salt!
 Making work fun. . . Using humor and celebrations in the workplace.
 Communicating with the other 75%. . . Not everyone is on the same “channel.”
 Conducting more effective meetings. . . Speaking with impact before groups.
 Creating a motivational environment. . . Getting people to want to achieve.
B. SALES- Selling is a Science
 It's the relationship. . . How to thrill your customers.
 Preparation-preparation-preparation. . . The will to prepare to win.
 Powerful questioning techniques. . . Using qualifying questions.
 Selling value, not price. . . Benefit and solution selling.
 Using showmanship that sells. . . Five-sense selling that impacts.
 Understanding and handling objections. . . Why 51% positive wins.
 Making it easy to say yes. . . Closing without fear, without fumbling, without fail.
 Promise a lot, deliver even more. . . Being extraordinary in your customer's eyes!
 Creative prospecting. . . Referrals, face-to-face prospecting, and telephone.
 Emulate the top professionals. . . What the great ones do and how they do it.
C. PERSONAL GROWTH- Motivation is an Inside Job
 Embracing change as a positive. . . How change brings opportunity.
 Improving consistently. . . As good as you are now, you can still be better.
 Accepting absolute responsibility - no excuses. . . If it is to be, it is up to ME!
 Practical creativity. . . Thinking in new dimensions with innovation.
 Defining values and priorities. . . Writing a Personal Mission Statement.
 Reducing tension and stress. . . The power of positive humor.
 Making a total commitment. . . It will be done - I'll do it!
 Developing focused thinking. . . Knowing the target, allowing no distractions.
 Achieving realistic goals. . . Setting objectives and measuring results.
 Conditioning for success. . . Developing positive habits, every day, forever!
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